Online Monitoring, Responses and Reporting
Take proactive measures to build and maintain your online reputation. User generated content is critical in the current digital environment and customers do not want to be ignored when they leave you feedback. Online Reputation Management will ensure that guest reviews get responses and we will analyze and report on what customers are saying about your business.
It is easy to get overwhelmed when responding to reviews, especially for businesses such as hotels and restaurants. Our team will take care of these responses on specific channels you designate, and be especially vigilante if a customer tries to drop a negative online review bomb. We have worked with multiple online platforms to remove, when possible, unfair and biases reviews. If it cannot be removed, we will work with you to negate the review as much as possible with an appropriate response.